Returns Policy

  1. OVERVIEW

This Refund and Returns Policy applies to all purchases made on www.solaw.us, operated by SOLAW LLC. By placing an order on our website, you agree to the terms outlined below.

  1. ELIGIBILITY FOR RETURNS

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in its original condition
  • Original tags, packaging, and accessories must be intact
  • The return request must be submitted within 14 days of delivery
  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

  1. NON-RETURNABLE ITEMS

The following items are non-returnable and non-refundable:

  • Clearance or final sale items
  • Customized or personalized products
  • Intimates, swimwear, or hygiene-sensitive items (for health and safety reasons)
  • Gift cards or promotional items

  1. RETURN PROCESS

To initiate a return:

  1. Contact customer support through the website with your order details
  2. Await return authorization and instructions
  3. Ship the item back using the provided guidelines

Unauthorized returns may be rejected.

  1. RETURN SHIPPING COSTS

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable
  • We are not responsible for lost or damaged return shipments

  1. REFUNDS

  • Approved refunds will be issued to the original payment method
  • Processing time may take 7–14 business days after inspection
  • Refund amounts exclude shipping and handling fees unless otherwise stated

  1. EXCHANGES

We do not guarantee direct exchanges. Customers are advised to return eligible items and place a new order for replacements.

  1. DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery
  • Provide clear photos and order details

We will assess the issue and offer a replacement or refund where applicable.

  1. CHARGEBACKS AND DISPUTES

Chargebacks initiated without contacting us first may result in account suspension and refusal of future orders.

  1. POLICY CHANGES

SOLAW LLC reserves the right to modify this policy at any time. Updates will be posted on this page.

  1. CONTACT INFORMATION

For return or refund inquiries:

Website: www.solaw.us